Updated Cancellation Policy - Coronavirus
Reviewed 9th April 2020:
We understand that these are uncertain times, and we have relaxed our cancellation terms to allow travellers to monitor the situation in their home country and also their destination country, rather than having to make a final decision two months in advance.
With an uncertain situation, if you have any concerns at all about travel to your project, please get in touch: firstname.lastname@example.org or call us + 44 (0) 333 444 0182 (GMT+1).
Our overriding message is:
“Keep calm, maintain perspective, take precautions and keep in touch with us. We will try to be as flexible and open-minded as possible to help you achieve your travel plans.”
Know that we are here to help if and where we can, the dialogue is open, and we will do our best to ensure the best possible arrangement for everyone, where in our control.
From 17th March 2020 our revised cancellation policy for current participants and new bookings is as follows:
1. Cancellations more than 60 days prior to arrival: full refund (less bank charges)
2. Cancellations 31-60 days prior to arrival:
Volunteers who have paid in full will be eligible to:
– Get a 50% refund (less bank charges). You may transfer the non-refunded 50% to a new booking, travelling within 12 months; or
– Change programme dates; or
– Cancel your programme and receive a credit for the project, travelling within 12 months.
Volunteers who have paid a 50% deposit by this time will be eligible to:
– Change programme dates; or
– Cancel your programme and receive a 50% credit for the project, travelling within 12 months.
Volunteers who have paid a $300 deposit by this time will be eligible to:
– Change programme dates (transferring the deposit to the new booking, travelling within 12 months).
3. Cancellation 30 days or less prior to arrival:
a) If your project location is designated a travel advisory 3 or 4 (‘Avoid all travel’) by the US Department of State, or the UK FCO implements a ‘Advise against all / non-essential travel’ warning on the grounds of Coronavirus:
– You may change your dates or cancel your programme with a credit, up until your date of travel. The new trip can be taken at any point.
– If you would prefer a refund, this must be done through your travel insurance company.
b) If the government in your country of departure implements a quarantine whereby you are unable to fly to your project:
– We are happy to work with your travel insurance company to organise a refund.
– In this case, your travel insurance company must be your first point of contact.
– Alternatively, you may cancel your programme with a credit and we will hold this amount for a future trip with us. The new trip can be taken at any point.
c) If the local government in your project location halts inbound flights and you are affected:
– You may change your dates or cancel with a credit, up until your date of travel. The new trip can be taken at any point. If you would prefer a refund, this must be done through your travel insurance company.
Volunteers who have not secured comprehensive travel insurance will receive a credit to the value they have paid for their project, and will be able to use this credit for the same project in the future. This new trip can be taken at any point.
If you choose not to travel and cancel your programme within 1-30 days of your project start date, and the project country or your country of origin have no travel restrictions in place, you will not be eligible for a refund. You will be able to postpone your programme for 12 months, subject to paying any increases in project fees at the new time of booking.
4. Cancellation or curtailment whilst on the project:
If you decide to leave your project early we will work with our partners to secure a credit for any full weeks remaining on the programme. This credit can be used against a future booking. The new trip can be taken at any point. If you would prefer a refund, this must be done through your travel insurance company.
5. Extensions to your stay whilst on the project:
If you are on your project and are unable to get home, some of our programmes will be happy to let you extend your stay on the volunteer project (subject to availability), or can offer you alternative accommodation (at an additional cost).
These projects include:
- Namibia Wildlife Sanctuary
- Carnivore Conservation Programme
- Rhino & Elephant Conservation
- Horse Riding & Conservation
- Nature Enthusiast Course
- Marine Conservation
- Humpback Whale Research
- Primate Conservation
- Wildlife Warriors
- Greenline Community Outreach
Please get in touch if you would like to know more about the costs and accommodation options should you need to extend your stay after you arrive at the programme.
Please read our Coronavirus FAQ for more information.
We will continue to monitor the situation daily for any changes to international travel restrictions and COVID-19 outbreaks. Factors that may influence any information given include:
- The UK Foreign Office advisory level for the country being elevated to ‘Advise against all travel’ or ‘Advise against all but essential travel’
- The US State Department advisory level for the country being elevated to ‘Do not travel’
- The CDC elevating the health alert level to Level 3 ‘Avoid all non-essential travel’
- If the sending or host governments recommend immediate departure or evacuation of foreign citizens.
Be aware that local or host governments can implement travel restrictions, quarantines and new border screening processes at any time. Please keep yourself updated on your government’s advice, airline updates and any other travel restrictions.
For the most recent updates on the virus, please look at the World Health Organisation’s Situation Reports, updated daily. Other important sources of information are the CDC Travel Health Notices (USA) and Foreign & Commonwealth Office Travel Advice (UK).WHO situation reports (currently updated daily): https://www.who.int/emergencies/diseases/novel-coronavirus-2019/situation-reports WHO International travel and health updates: https://www.who.int/ith/en FCO (UK) advice: https://www.gov.uk/guidance/travel-advice-novel-coronavirus CDC (USA) advice: https://www.cdc.gov/coronavirus/2019-ncov/index.html We will update you should our position or the situation in any of our operating countries dramatically change. We will continue to work tirelessly with you and our tourism partners against the challenges that await us.
Booking terms and conditions
For our full booking terms and conditions please click here. This covers our position on things such as visas, travel insurance, behaviour, accommodation and health and safety. Note that the cancellation policy on this page is superseded by this updated one.
Every volunteer must have adequate travel insurance which is valid for the entire duration of the programme. We urge you to take out the best travel insurance policy that you can, to ensure that you are covered for cancellation, travel disruption and medical care.
You must ensure that the cover provided is appropriate for the activities you will be engaging in and that it includes repatriation cover, including air evacuation, medical expenses and cover for lost or delayed baggage.
You must provide details of your insurance policy on your booking form, prior to departure. If you join the programme without adequate insurance you may not be allowed to continue on the programme with no refund.
We recommend that you take out insurance to cover the loss of baggage and valuables. Conservation Travel Africa takes no responsibility for any loss, damage or expenses incurred if travelling uninsured or under-insured.